Returns/Exchanges
Volante AutoClub Return & Exchange Policy
Effective Date: NOV 28, 2023
1. General Policy
At Volante AutoClub, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This policy outlines the process for returns and exchanges.
2. Return Eligibility
- Products must be returned within 15 days of the original purchase date.
- Items must be in new, unused condition, and in their original packaging.
- Proof of purchase is required for all returns and exchanges.
3. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Customized or personalized items
- Special orders
- Products that have been used or altered
4. Return Process
- To initiate a return, please contact our customer service team
- Provide your order number and details about the product you wish to return.
- We will provide instructions on how and where to send your return.
5. Refunds
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
6. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same item, send us an email at volanteautoclub@gmail.com and send your item to our return address.
7. Shipping Costs
- The customer is responsible for paying for their own shipping costs for returning their item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. International Returns
- International customers are responsible for all return shipping costs, customs fees, and any additional charges.
9. Contact Us
For more information about our return and exchange policy, please contact us